Returns & Refunds Policy

Returns & Refunds Policy

Important: No Returns or Exchanges

All sales are final. Due to the international nature of our business (shipping from India), we do not accept returns or exchanges except for order cancellations within 24 hours.

Order Cancellation Policy

24-Hour Cancellation Window

  • Full Refund Available: Only within 24 hours of placing your order
  • Processing Status: Order must not have entered production
  • Refund Timeline: 5-7 business days to original payment method
  • Cancellation Method: Email us at orders@glamorousdesi.com with your order number

After 24 Hours

  • No Cancellations: Once 24 hours have passed, orders cannot be cancelled
  • Production Begins: Items enter processing and cannot be stopped
  • All Sales Final: No refunds, returns, or exchanges available

Why No Returns Policy

International Shipping Costs

  • High Return Costs: International return shipping would cost $50-100
  • Customs Complexity: Complex import/export procedures for returns
  • Time Delays: Returns would take 3-4 weeks minimum
  • Cost Prohibitive: Return costs often exceed item value

Quality Assurance Instead

  • Pre-Shipping Inspection: Every item carefully checked before shipping
  • Authentic Products: All items sourced directly from trusted Indian manufacturers
  • Detailed Descriptions: Comprehensive product information provided
  • Size Guides: Extensive sizing charts to ensure proper fit

Customer Responsibilities

Accurate Information Required

  • Measurements: Customer responsible for providing correct measurements for custom items
  • Size Selection: Use our size guide to select appropriate sizes
  • Address Details: Ensure shipping address is complete and accurate
  • Contact Information: Provide working phone number and email

Custom-Made Items

  • Final Sale: All custom-made items are absolutely final
  • Measurement Accuracy: Customer responsible for providing correct measurements
  • Design Approval: Final approval photos will be sent before shipping
  • No Alterations: We cannot modify items once approved and shipped

Damaged Item Policy

Video Documentation Required

  • Opening Video MANDATORY: You must record a video while opening your package
  • Complete Unboxing: Video must show the entire unboxing process
  • Clear Footage: Video must clearly show any damage or defects
  • No Video = No Claim: Without opening video, damage claims cannot be processed

Reporting Damaged Items

  • Within 48 Hours: Report damage immediately upon delivery
  • Email Required: Send opening video to quality@glamorousdesi.com
  • Include Order Number: Provide your order number with the video
  • Clear Description: Explain the specific damage or defect

Our Response to Damaged Items

  • Video Review: Our team will review your opening video
  • Replacement: We will send a replacement if damage confirmed
  • Credit Option: Store credit may be offered instead of replacement
  • Case-by-Case: Each situation evaluated individually

Sizing and Fit Responsibility

Customer Responsibility

  • Use Size Guide: Carefully review our detailed size charts
  • Measure Accurately: Take measurements following our guidelines
  • Consider Fit: Traditional Indian clothing fits differently than Western wear
  • Ask Questions: Contact us before ordering if unsure about sizing

No Size Exchanges

  • Fit Issues: No exchanges for sizing problems
  • Traditional Fit: Indian clothing has different fit standards
  • Size Guide Binding: Our size guide measurements are final
  • Custom Measurements: Customer responsible for accuracy in custom orders

Quality Guarantee (Damaged Items Only)

What We Cover

  • Manufacturing Defects: Faulty stitching, torn fabric, missing components
  • Shipping Damage: Items damaged during international transit
  • Wrong Item Sent: If we ship incorrect product

What We Don't Cover

  • Size Issues: Items that don't fit due to sizing
  • Color Variations: Minor color differences from photos
  • Fabric Expectations: Natural variations in fabric texture
  • Style Preferences: Disliking the item after receiving it
  • Wrong Measurements: Customer measurement errors for custom items

Prevention is Key

Before You Order

  • Read Descriptions: Carefully review all product details
  • Check Measurements: Use our size guide extensively
  • Contact Us: Ask questions before placing your order
  • Understand Fit: Traditional Indian clothing fits differently

For Custom Orders

  • Measurement Service: Consider our professional measurement guide
  • Multiple Checks: We'll confirm measurements before production
  • Style Consultation: Discuss design details before creation
  • Final Approval: Review photos before shipping

Refund Processing

Cancellation Refunds (24-Hour Window Only)

  • Processing Time: 5-7 business days
  • Original Payment Method: Refunds go back to original payment source
  • Full Amount: Complete order total refunded
  • Confirmation Email: Refund confirmation sent when processed

No Other Refunds

  • Fit Issues: No refunds for sizing problems
  • Style Preferences: No refunds for style dissatisfaction
  • Color Variations: No refunds for minor color differences
  • Measurement Errors: No refunds for customer measurement mistakes

Store Credit Option

Damaged Item Compensation

  • Alternative to Replacement: Store credit may be offered
  • 110% Value: Store credit worth 110% of damaged item value
  • One Year Validity: Use within 12 months of issue
  • Future Orders: Apply to any future purchase

Contact Information for Issues

Order Cancellations (24-Hour Window)

  • Email: orders@glamorousdesi.com
  • Subject Line: "URGENT: Order Cancellation Request"
  • Include: Order number and reason for cancellation

Damaged Items (With Video)

  • Email: quality@glamorousdesi.com
  • Include: Opening video, order number, damage description
  • Response Time: 48-72 hours for video review

General Questions

  • Email: info@glamorousdesi.com
  • WhatsApp: +1-215-341-9990
  • Hours: Monday-Friday, 9 AM - 6 PM EST

Important Reminders

Pre-Order Checklist

✅ Read all product descriptions carefully
✅ Use our size guide to select correct size
✅ Understand traditional Indian clothing fit
✅ Contact us with any questions before ordering
✅ Provide accurate shipping address
✅ Understand this is a final sale

Post-Order Requirements

✅ Record opening video for potential damage claims
✅ Inspect items immediately upon delivery
✅ Contact us within 48 hours for any damage issues
✅ Keep all packaging materials until satisfied

Legal Notice

This policy is designed to protect both our business and customers while maintaining fair practices for international commerce. All customers are required to acknowledge this policy before completing their purchase.

By placing an order, you acknowledge that you have read, understood, and agree to this Returns & Exchange Policy.

This policy is effective immediately and applies to all orders placed after 06/13/2025. International shipping logistics necessitate these policies to maintain sustainable business operations while providing authentic Indian fashion to our US customers.